Credit Policy

To qualify for an open account status, a credit application must be completed in full. Satisfactory references are required. Those approved for an open account will be notified by mail. Companies not qualifying for an open account are either C.O.D. or cash with order. First-time shipments are sent C.O.D. If the first order is over $500, we require payment by cash, money order, or certified check. We also accept Visa, MasterCard, and American Express.

Return Policy

Please contact Pyramid Supply at 1-800-458-6222 before returning any goods as it may not be necessary to return an item to solve the problem. In the event that an item needs to be returned, please contact Pyramid Supply prior to returning. Pyramid Supply reserves the right to charge a 25% restocking fee to functioning returned goods. All return items are subject to inspection before credit or replacement can be issued.

DAMAGES:
Claims for merchandise damaged in transit must be filed with the delivery carrier and not Pyramid Supply, Inc. PLEASE CHECK ALL CARTONS CAREFULLY.

 

Terms of Sale

Our terms are net 15 from date of invoice, past due thereafter. A service charge of 1 1/2% per month will be charged on all accounts not paid by the month end.

The amount of credit we extend to a customer is subject to change or limitation at any time, either before or after the delivery of any part thereof of any order. Payment in cash may be required as a precedent to delivery. If a customer account is in arrears, we shall have the right, to defer further deliveries until full payment is received. Receipt of payment, whether full or partial, shall in no way obligate us to extend further credit.

In case the business of a customer is sold or transferred, or a customer becomes insolvent, or is sued by any creditor, or by customer, or a receiver is appointed for the customer or the customer's business, then in each such event the total amount shall be at once due and payable without notice or demand of any kind.

Should a customer's check be returned by the bank, there will be a returned check charge, which is currently $25.00. this fee is subject to change without notice.

Notifications

All correspondence should be made in writing to Pyramid Supply at the following address:

Pyramid Supply

P.O. Box 368

Barre, VT 05641